DEPLOYMENT OFFICER, SDE

MSF Eastern Africa is looking for two Deployment Officers - Single Data Entry (SDE) program

Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions. 

Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.

For this position, contact level with patients and children is categorized as medium risk and will be monitored with this in regard.

Introduction

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation. 

About MSF Eastern Africa

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.  

Rationale/Objective for Position

The Single Data Entry (SDE) project is a transformational initiative led by MSF to significantly improve the quality and efficiency of supply chain data entry in stock management processes (cargo reception, order preparation, stock count) across all OCs. The solution uses QR codes and OCR technologies to automate data capture and integrate with MSF’s existing supply chain tools. With planned deployment across over 120 countries, the SDE project is a complex, multi-OC endeavour requiring a dedicated Deployment Officer to lead and coordinate its successful field implementation.

Mission :

The Deployment Officer is responsible for ensuring the effective execution, training and reporting on the SDE solution’s deployment in all designated missions. He/she will ensure readiness checks are validated, conduct deployment with the end users et post deployment follow up, ensure stakeholder engagement, and effective user training. They will collect feedback from the users, monitor performance, and contribute towards improvement of deployment processes based on field experience and feedback.

The Deployment Officer, based in Nairobi, will conduct deployments in MSF missions and projects both in-person and remotely. The role requires frequent travel to field locations (up to 75% of the time). In addition to deployment execution, the Deployment Officer plays a key role in enabling user adoption through user training and change management, acting as a bridge between the field and the SDE product team to ensure that user feedback is collected, and escalated for incorporation into the product as solutions adapted to mission realities. This role also demands strong political acumen to navigate the diverse cultures, organizational dynamics, and power structures across multiple OCs.

The Deployment Officer will also be involved in the facilitation of (TOT) workshops for end users in collaboration with multiple team members.

This position will be hierarchically and functionally accountable to the SDE Deployment Manager.

Tasks & Responsibilities

If you have any questions regarding your application, please contact [email protected] before the vacancy closing date. Kindly use this email only for technical issues related to your application, for example, if you do not receive an automated response or encounter problems uploading documents. Applications sent directly to this email will not be considered.

Information

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF will not use your personal data in any other way not foreseen for purposes of recruitment.

MSF is an equal opportunity employer and does not charge any application/ recruitment fee.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual applying for MSF roles does it out of conviction and is ready to uphold the values and principles of MSF.